Appointments

Urgent appointments

For urgent same day appointments, please call the surgery at 8am.

Your request will be considered by our patient navigation team to determine how best to meet your clinical needs.  This may be booking an appointment with a GP or other clinician that day, or you may be signposted to other appropriate services

Routine Appointment

For routine telephone and face to face appointment bookings (doctor only), please use your SystmConnect

For all other appointments please contact the practice

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account
• phone us on 0115 967 3777, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

For patients who are unable to leave the house at all we offer a home visiting service. Requests for a home visit from a clinician can be made by telephoning surgery as early as possible in the morning before 10am. The patient, or their representative, should then be available to receive a call back from a clinician to discuss the request and arrange a visit if needed. Requests received later in the day are unlikely to be able to be accommodated that day and if the concern is urgent you may be signposted to other services.

We ask all our patients to be conscious of the fact that a GP can see 3 or 4 patients in surgery in the time it takes to do one home visit and we need to make sure our time is used wisely. Patients who get out the house, even if they require the support of their family or carers, are expected to attend surgery for their medical care.

Checking In

On arrival at the surgery you can book in for your appointment using our Self Check-In system, there is a screen in the waiting area.

Arrive promptly or cancel your appointment if you cannot keep it. If your doctor is away for any reason, you will be able to see one of the other doctors or someone acting on his/her behalf.

Please try to make an appointment for one main problem. If you have more than one thing to discuss please be prepared for the doctor or nurse to ask you to come in again in order to cover the rest of your problems.

Practice Nurse Appointment

The practice nurses provide a lot of your health and wellbeing management and chronic disease monitoring. This includes cervical and health screening, baby vaccinations and and other treatment room activities. 

Our nurses are trained in management of asthma, COPD, diabetes and cardiovascular health including high blood pressure.

We offer a telephone appointment to discuss travel vaccines. 

Waiting Times

If you have an appointment, the doctors or nurses will try to see you as close to your appointment time as possible.

Please understand that delays are common for a number of reasons. 

If you have to wait longer than 30 minutes please let reception know and we will try to give you information and help.