Access to our Practice during current coronavirus pandemic
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Please ring the practice for any queries. Please do not come to the practice unless you have an appointment.
There are mail boxes at the front door for posting letters, samples and prescriptions. Please ensure all details are clearly marked on all samples because if they are not these will be rejected and further samples will be required.
If you are waiting for a check-up, please be assured we will be in touch
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come to the practice please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
Face Mask exemption letter
Whilst we appreciate that these are challenging times for our patients, it is not the responsibility of a GP to issue an exemption letter to an individual from not wearing a face mask within various public settings. We issue this advice as the official representative body of GPs across Nottingham and Nottinghamshire.
Government guidance regarding exemptions suggests there is no requirement for an individual to produce evidence of exemption, such as a letter from a GP and therefore should be sufficient for an individual to self-declare this. In these circumstances, it is not a medical reason that requires a written letter from the GP for those who do or do not, fall under the list of exemptions.
Guidance on specific circumstances
We will continue to ensure that the healthcare needs of our patients continue to be met in accordance with NHS and Government guidance.
We hope that this guidance provides some reassurance for you on this issue.
Stenhouse Medical Centre is inviting you to use the NHS App, a simple and secure way to access a range of NHS Services, check your symptoms, get instant advice, order repeat prescriptions, view your medical record and more.
Find out more and download the NHS App www.nhs.uk/app
We will be offering a new online consultation service from the 10th June 2020 where you can contact our practice through the NHS App.
Self-Isolation for 14 Days before Elective Admission
Practices have been receiving requests from patients for Med 3s or letters for their employers, when the patient has been notified that they (or a member of the household) need to self-isolate for 14 days prior to elective admission to hospital. This is actually nothing to do with GPs and unless the patient is ill a MED 3 should not be issued. We do recognise that these requests are coming in and we therefore advise:
- The admission letter from the hospital should be sufficient evidence for an employer.
- The patient should contact NHS 111 to self-declare and apply for a self-isolation note. They should answer yes to the question: “Have you been told to self-isolate by an NHS service or a healthcare professional?” and if they then tick the box that says “I have been told to self-isolate by a test and trace service” they will be able to get a self-isolation note sent to them.
We have produced a template letter for patients to print off for their employers.Self-Isolation letter for 14 days before elective admission
Looking for new Patient Participation Group members
We are currently looking for new members to join our PPG group. Anyone and everyone is welcome to take part in the group, as long as you are registered at the surgery and interested in working together to make positive changes for the practice and its patients.
Please see our Patient Group page for details of how contact the group.
Help us, help you stay well this winter
With GP practices and A&E coming under increasing pressure over the winter months, we’re asking you to consider whether you can self care if your illness is not serious.
Coughs, colds and other minor illnesses can often be managed with a visit to your local pharmacist, but if your symptoms persist we recommend you book an appointment with your GP.
We understand that some health problems get worse as the weather gets colder, and we want you to be able to access the right service for your health care needs.
There are lots of options available, from self-treatment to advice in a pharmacy, GP services, the NHS 111 number, mental health services, walk-in and urgent care centres and, in an accident or emergency, A&E.
Dr James Hopkinson says: “Often people needing medical help go straight to A&E when there may be another more appropriate service available, such as their GP, pharmacist, NHS 111 or their local walk-in or urgent care centre, all of which may be better placed to help.
“Across Greater Nottingham, we have a GP extended hours service. You can pre-book an appointment at your GP Practice. For urgent on the day appointment, call NHS 111.
“People tend to get better advice and faster treatment when they need it if they choose the right NHS service for their symptoms or illness, so I’d ask them to consider carefully before going straight to A&E.”
Welcome to Stenhouse Medical Centre website
Our Mission Statement
We aim to provide our patients with high quality, accessible care in a responsive, courteous manner.
Quality – We work within the framework of NHS Primary Care Services to provide high quality care and respond to the needs of all our patients.
Respect - We aim to treat all our patients with courtesy, dignity and respect at all times.
Support - We aim to inform and support patients and empower them to make their own decisions, so as to improve and maintain their own health.
Promote best practice - We promote evidence based practice and adapt this to deliver holistic patient care. We always encourage communication, education and professional development among all members of the practice team.
Patient centred – Our wish is to consider our patients in everything we do and to balance the needs of the individual and the practice population. We aim to achieve this day to day in the unpredictable General Practice environment.
Responsive – We encourage a culture which is innovative, forward looking and adaptable. With this in mind we always welcome and consider feedback from patients and staff. We will respond to your feedback if you request this.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.
Please have a look around and send us some feedback if you would like to. We can use your ideas to improve our online services and further develop the content of this site
(Site updated 16/02/2021)