Urgent appointments
For urgent same day appointments, please call the surgery between 8am – 12pm or fill out an Accurx Patient Triage form within this time period, which can be accessed via the NHS APP or by using this link.
Your request will be considered by our patient navigation team to determine how best to meet your clinical needs. This may be booking an appintment with a GP or other clinican that day, or you may be signposted to other appropriate services.
After 12pm , if you are unsure if your problem is urgent or an emergency, please speak to reception who can direct you to the most appropriate service, or please call back the next morning when more appointments are released if the problem can wait.
Routine Appointment
For routine telephone and face to face appointment bookings, please call the surgery after 10am or use your SystmOnline account.
SystmOnline
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – SystmOnline
- phone us on 0115 967 3777, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Checking In
On arrival at the surgery you can book in for your appointment using our Self Check-In system, there is a screen in the waiting area.
Arrive promptly or cancel your appointment if you cannot keep it. If your doctor is away for any reason, you will be able to see one of the other doctors or someone acting on his/her behalf.
Please try to make an appointment for one main problem. If you have more than one thing to discuss please be prepared for the doctor or nurse to ask you to come in again in order to cover the rest of your problems.
Practice Nurse Appointment
The practice nurses provide a lot of your health and wellbeing management and chronic disease monitoring. This includes cervical and health screening, baby vaccinations and and other treatment room activities.
Our nurses are trained in management of asthma, COPD, diabetes and cardiovascular health including high blood pressure.
We offer a telephone appointment to discuss travel vaccines.
Waiting Times
If you have an appointment, the doctors or nurses will try to see you as close to your appointment time as possible.
Please understand that delays are common for a number of reasons.
If you have to wait longer than 30 minutes please let reception know and we will try to give you information and help.