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NEW PATIENT TRIAGE

From Friday the 1st September 2023 patients will no longer be able to contact us via Patientsknowbest (PKB).  Our new Patient triage is Accurx’s where patients can get in touch with us through an online form. 

Please contact us online using this link: 

https://florey.accurx.com/p/C84026

 

Visit for help: https://www.youtube.com/watch?v=ZOTMVITLYzA

 

Accurx Patient triage service will be available via the NHS App from Monday 4th September 2023 and you will be able to send your online consultation requests using the advice button at the bottom left for medical queries and message button at the bottom right for admin queries.

Please sign up for the NHS Appp and use this service for accessing the Patient triage.

Internal Building Works Starting from Monday 8th January 2024

From Monday 8th January, the practice will begin extensive internal building works to create more consultation spaces. This does mean that during the building work, parking spaces will be limited at the practice. We kindly request that patients park nearby where possible or use alternative transport. There will still be disabled spaces available for those who need them.

Other than parking, we don’t anticipate there to be disruption for patients. However, we do apologise if there are any disturbances over the coming weeks.

We will remain open as normal for the duration of the works.

Thank you.

Closure Afternoons for Staff Training

We are closed on the following afternoons from 12:30pm for staff training:

 Thursday 14th June 2024

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Welcome to Stenhouse Medical Centre Website

Our Mission Statement

We aim to provide our patients with high quality, accessible care in a responsive, courteous manner. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.

Please have a look around and send us some feedback if you would like to. We can use your ideas to improve our online services and further develop the content of this site

Practice Values

Quality – We work within the framework of NHS Primary Care Services to provide high quality care and respond to the needs of all our patients.

Respect - We aim to treat all our patients with courtesy, dignity and respect at all times.

Support - We aim to inform and support patients and empower them to make their own decisions, so as to improve and maintain their own health.

Promote best practice - We promote evidence based practice and adapt this to deliver holistic patient care. We always encourage communication, education and professional development among all members of the practice team.

Patient centred – Our wish is to consider our patients in everything we do and to balance the needs of the individual and the practice population. We aim to achieve this day to day in the unpredictable General Practice environment.

Responsive – We encourage a culture which is innovative, forward looking and adaptable. With this in mind we always welcome and consider feedback from patients and staff. We will respond to your feedback if you request this.

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