Disruption to telephone system 2nd May
We are having a new telephone system installed on the afternoon of Thursday 2nd May. To facilitate this, the practice will be closed and telephone calls will normally receive a message directing the caller to the 111 service. However, during the switch over the existing lines may be down for a couple of hours and during this time no message will be played to callers. Any one needing medical assistance during this period should dial 111 for advice as normal.
The new system will include a queuing system for callers, so you will no longer receive the engaged tone and have to dial again.
Retirement announcement - Dr Elaine Maddock
Please join me in extending best wishes to Dr Elaine Maddock who is retiring from Stenhouse at the end of March 2019. Dr Maddock is a much respected and dedicated GP who has served the Arnold area for 23 years since she joined Stenhouse in December 1995. She will be sorely missed by staff and patients alike.
However, Dr Maddock will continue to use her wealth of experience to improve local healthcare as an adviser to Nottingham North and East CCG.
A retirement book will be available in reception for patients to sign and record comments in.
The Carers Federation will be doing a drop in clinic at Stenhouse on the last Wednesday of each month 9-11am.
Closure afternoons for 2019
We will be closed from 12.30pm for staff training on the following days:
May 2nd 2019
New information and self care guidance for blocked ears and ear syringing. Please see the link at the bottom of the home page.
Please see the latest information from Nottingham North & East Clinical Commissioning Group on Helping You to Help Yourself.
Changes to over the counter medications on prescription for minor illnesses
From Wednesday 1 March 2017, we will be limiting prescriptions of over the counter (OTC) medicines for minor ailments.
This decision was made after looking at feedback from clinicians and the findings of a six week patient engagement campaign undertaken by the South Nottinghamshire CCGs (Nottingham North and East, Nottingham West and Rushcliffe).
These plans mean that instead of receiving OTC products (such as paracetamol or ibuprofen) for short-term, self-limiting conditions (see leaflet below) on prescription, patients will be encouraged to self care and buy their own from their local pharmacy.
Rather than visiting their GP, most people can take care of themselves when they have a minor ailment through a combination of self care and OTC medicines, which can be bought in supermarkets and shops as well as in pharmacies.
Please note that:
- There are no plans to limit OTC medicines for people with long-term conditions
- GPs will be able to prescribe in circumstances of clinical need
- If symptoms persist, please book a GP appointment
There are lots of benefits to self care:
Expert advice to support you
Pharmacists can offer expert advice on a wide range of illnesses and you don’t need to make an appointment. Your consultation will be confidential and discreet.
Save yourself time
There’s no need to wait for a GP appointment - a lot of pharmacies are open late and at the weekend.
Save your GP time
Choosing to self care can free up more GP time so they can spend more time with patients with more
Save the NHS money
In 2015, practices across the South Nottinghamshire area (excluding Nottingham City), spent £1,966,265 on prescribing over the counter medicines. Many of these items are low cost and available from the pharmacist, and some are even available from your local shops and supermarkets. The money spent on those prescriptions, for minor illnesses, could be spent on treating more serious conditions.
We apologise for any delays in booking routine appointments, due to growing demands we are finding most routine appointments are available at 3-4 weeks ahead.
You can book routine GP appointments online if you register at reception (photo ID is needed to do this and you must request this personally) and these are available to book up to 4 weeks ahead
For more urgent needs we offer a triage service Mon-Fri 8am-1pm and a clinician will call you back within an hour to offer advice, treatment or an appointment if this is appropriate.
Please see further information below.
CHANGES TO THE URGENT SAME DAY APPOINTMENT SYSTEM
Our urgent same day system is now available between 8am-1pm.
Between 1pm and 6.30pm will be for emergencies only and you will be assessed by a GP.
If you are unsure if your problem is urgent or an emergency please speak to reception who will direct you to the most appropriate service, or please call back the next morning if it is something that can wait.
Urgent Care Centre : Seaton House, City Link, Nottingham NG2 4LA
The Urgent Care Centre provides access to assessment and treatment if you need help with a health problem that is urgent, but not life-threatening.
This is a walk-in service open between 7am and 9pm 365 days a year, with no appointment needed.
You can call 0115 883 8500 for directions or current waiting times.
The centre focuses on helping patients face-to-face and healthcare advice cannot be given out over the telephone.
The centre offers assessment and treatment for health conditions such as:
- Minor burns or scalds
- Minor head injury with no loss of consciousness
- Skin infections or animal bites
- Suspected broken bones, sprains and strains (X-ray service available)
- Eye infections or minor eye injuries
Most minor illness advice and treatment is available at your local pharmacist
The Clinicians are unable to give help to pregnant women and children under 2 years old. For advice and care please contact your GP surgery or 111 if they are closed.
Please note for safety reasons
Repeat Prescription requests CANNOT be accepted over the phone.
The CQC (Care Quality Commission) have inspected our Practice and the report is now available.
The Practice was given a GOOD rating across all areas.
CQC report Sept 2016
We have been accredited as a breastfeeding friendly place
A certificate is now displayed in the waiting-room please ask reception if you require a private room
Stop Smoking Support in Nottinghamshire
If you wish to stop smoking please click on the link below to book an appointment to discuss this with one of the advisors at solutions4health, this is a free service with friendly advice and helpful tips.
Contact the smokefree life helpline for this service on 0800 2465343 or 0115 7722515
The Helpline is manned Monday to Friday 9.00am - 5.30pm
Text QUIT to: 66777
Appointments- Did Not Attend
Please always let us know if you no longer need your appointment, even at an hour's notice we can usually re-use the appointment as demand is always high.
Register to be an 'online' patient and cancel any appointments at your convenience.
It's helpful for us to share information about your health and care with other organisations. See the poster below for more information
Happy to share?
Statement of Intent - Important Changes to Online Services
Download our statement of intent here